Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By accessing and using TripleOdoo ('the Service'), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

TripleOdoo provides managed Odoo hosting services. We offer cloud-based deployment, management, and maintenance of Odoo ERP instances on behalf of our customers.

3. Account Registration

You must register for an account to use our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Payment Terms

Subscription fees are billed in Saudi Riyal (SAR) on a monthly or annual basis. Payments must be made via bank transfer or cash as specified. All fees are non-refundable unless otherwise stated.

5. Service Availability

We strive to maintain 99.9% uptime. Scheduled maintenance will be announced in advance. We are not liable for downtime caused by factors outside our control including force majeure events.

6. Data Ownership

You retain full ownership of all data stored in your Odoo instances. We do not access your data except as necessary to provide the service or as required by law.

7. Backups

We perform daily automated backups. However, you are responsible for maintaining your own backup copies. We are not liable for data loss under any circumstances.

8. Prohibited Uses

You may not use the service for illegal activities, to distribute malware, to send spam, or in any way that could damage or overload our infrastructure.

9. Termination

Either party may terminate the service with 30 days notice. Upon termination, your data will be available for export for 14 days before deletion.

10. Limitation of Liability

TripleOdoo's liability is limited to the amount paid for the service in the last 3 months. We are not liable for indirect, incidental, or consequential damages.

11. Governing Law

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be resolved in Saudi Arabian courts.

12. Contact

For questions about these terms, contact us at: support@tripleodoo.com